FREQUENTLY ASKED QUESTIONS

• Measure the width and height of your walls and multiply the two together to work out the overall square metre measurement.
• You can then subtract the area covered by doors and windows, or any other areas you do not wish to paint.
• Once you know the overall area, divide this by the paints coverage per litre, for Stonelux Paints this is approximately 2.5 (which includes the recommended 3 coats).
• You can also use our Paint Calculator
Please note that our paint calculator does not take account of spaces you do not wish to paint. This advice is for guidance only, as coverage can vary according to the nature of the substrate and coat thickness.

We recommend that you use natural bristled brushes.

Natural bristled brushes are not normally recommended for use with water-based paints, however, the softness of the bristles are ideal for applying Stonelux Paints. These Natural Bristled Economy Brushes have less bristles than a standard brush, which helps prevent the build-up of ground stone within the brush itself, resulting in ease of application and a perfect finish.

We recommend that you apply one coat of Primer (a second coat of Primer can be applied where there is a significant colour change). As our Stonelux® Paints are made with natural stone, we recommend a minimum of 3 coats of your chosen topcoat for a full and accurate depth of colour. Building our paints layer by layer, will ensure a beautiful, even, and hard-wearing stone finish to your project.

All our paints are water-based, which means you can simply use water to clean your equipment.

If you've finished painting, scrape as much excess paint off the brush/roller as you can before cleaning in warm water.

If you haven't finished painting and want to keep your brush/roller fresh overnight, simply wrap in an airtight plastic bag or cling film and seal tightly around the handle with tape.

We always recommend using Stonelux® Primer & Undercoat before any application of Stonelux Paints. Here are the reasons why:

1. Our Primer & Undercoat adheres to the substrate to form a binding layer that is better prepared for application of all Stonelux® Paints.
2. Use of Primer & Undercoat results in a better, more durable and longer lasting finish.
3. Our Primer is also a colour matched Undercoat to help with coverage, ensuring you achieve a full depth of colour with minimal coats of Stonelux® Paints. Available colours: Portland, Buff, Grey &Red.

We offer 4 different stone paint finishes:

• SIMPLY STONE

Simply Stone is made using natural ground stone for a truly authentic and quality stone effect finish. A highly breathable paint with a stunning stone appearance.

• STONE FLECKS

The same formulation as our Simply Stone but with additional black and silver flecks for that extra oomph.

• SMOOTH STONE

Unlike our other finishes, Smooth Stone does not contain any natural ground stone, but instead gains its stone appearance from the fleck materials it contains. Resulting in a less textured but beautifully authentic stone finish

• ANTIQUED STONE

Our unique Antiqued Stone finish contains ground stone and multiple size natural flecks, making it ideal for replicating the intricate detail of processed aged stone.

Our paints contain real ground stone, and your new stone finish should be cared for in the same way as natural stone.

• GENERAL CLEANING

Simply remove any dust and dirt from your painted surfae using a soft bristled brush, the brush attachment on you vacuum cleaner, or a dustpan and brush.

• STUBBORN DIRT

  More stubborn dirt can be removed using warm soapy water and a soft bristled brush (we recommend a brush, as you may find that a cloth can catch or 'snag' on the natural stone texture in the paint

In recent years, the shelf life of water-based paints has faced challenges due to the restrictions on previously used stabilising ingredients. To ensure the longevity of Stonelux paints, its crucial to follow proper storage guidelines.

Unopened Shelf Life

An unopened tin of Stonelux paint should last at least 2 years when stored correctly.

Opened Shelf Life

Once a tin is opened, its shelf life diminishes due to exposure to environmental contaminants, such as bacteria and fungi, which can enter through airborne particles or contact with brushes and mixing equipment.

When an opened tin of water-based paint is stored under optimal conditions, free from contamination, it should remain viable for at least 12 months. Incorrect storage can significantly reduce this shelf life, making it imperative to adhere to the recommended storage conditions.

Recommended Storage Conditions

• Temperature and Environment: Store paint in a dry location and within the temperature range of 10 to 30 degrees Celcius.
• Packaging: Keep the paint in its original container.
• Airtight Seal: Ensure the lid is tightly sealed and airtight after each use. Remove any excess or dried paint from both the lid's edge and the container's rim to ensure a tight seal.
• Partial Use: If you do not plan to use the entire container of paint at once, we strongly advise transferring the required amount into a separate container. This prevents the introduction of contaminants to the paint through repeated dipping of brushes.
• Avoid Temperature Fluctuations: Do not store paint in a vehicle, shed or any other environment where it may be exposed to rapid and frequent temperature fluctuations. Such conditions can create an ideal environment for rapid bacterial growth and should be avoided to preserve the quality of the paint.

Delivery is free on qualifying orders over £75 to addresses in England. Delivery charges to Scotland, Northern Ireland, Channel Islands, Isle of Man, Isle of Wight and other European addresses are dependant on the destination and total order weight, and will be calculated at checkout.

We aim to make all devlieries within 3 to 5 working days of receipt of payment. Should you require your order sooner, please call us on 01405 720281 and we may be able to assist.

Deliveries are normally made between the hours of 8am and 5.30pm Monday to Friday.

Delivery times are estimates only and connot be guaranteed.

Some items are elibible for returns. Please see our Returns Policy for more information.

• Log into your Stonelux Account to view your Order History and click the Download PDF link next to the order you require the invoice for.
• Follow the 'Need a VAT Invoice' link on your Order Status Page.

• Follow the 'Need a VAT Invoice' links in your Order Confirmation or Dispatch Notification emails.

No. You can place your order without creating an account. However, setting up an account may be useful if you are likely to order more than once, need to view your order history, or are a trade customer who requires easy access to VAT invoices.

We accept all major credit and debit cards, PayPal, Apple Pay and Google Pay.

Yes. For trade customers, we do have trade discounts available. Please email accounts@stonelux.co.uk to request a Trade Discount Application Form. Please note, we do not offer Credit Accounts.